Tired of Patients Not Understanding Their Treatment? Here’s How AI Can Help

If you had to add up the hours you’ve spent explaining X-rays or treatment plans to patients who just aren’t getting it… how much time would that be? Oh my gosh, I don't even want to know what mine would be. I can always tell when their eyes start glazing over...

I know you've been there too— pointing at the screen, trying different words, drawing lines with your mouse or on a piece of paper — and watching the patient’s eyes glaze over. It’s deflating. Not only does it make your job harder, but it also affects patient follow-through. When people don’t fully understand why they need treatment, they’re far less likely to say yes.

And it’s not just happening in the back. Up front, team members are spending hours — sometimes entire days — on the phone with insurance companies trying to resubmit claims, clarify coverage, or fight denials. I remember watching the front desk struggle with this at my old office. I felt so bad for them!

That’s where tools like Overjet come in — not as replacements us, but as tools that help us bridge the gap between what we see and what our patients (and insurance companies) understand.

By automatically annotating X-rays with color-coded visuals, Overjet makes it easy for patients to see what’s healthy and what’s not — without wasting precious time trying to explain. Bone levels, caries, and restorative issues are instantly clear, which means conversations become shorter, more confident, and far more effective. It makes things so simple; red is bad, green is better, right? Colors do wonders!

For the front office, Overjet’s AI technology also supports insurance claims by providing clear, measurable data that helps reduce denials and back-and-forth phone time. It’s not about replacing anyone — it’s about giving your team back time, clarity, and confidence.

In this episode of Straight Up With Steph, I talk with Sofie, a former clinical dental hygienist who now works at Overjet, about how this technology is changing the way we present treatment, communicate with patients, and get claims approved faster.

🎥 Watch the full conversation here:

💡 Learn more about Overjet: https://www.overjet.com